Spiral Scheduler
Spiral is a complete logistics and true real-time scheduling engine. It models your operation — routes, costs, appointments, parts and assets — then continuously computes the optimal schedule and the next best action for every team. Proven on operations with 10,000+ work items and 5,000+ concurrent resources.
Why Spiral
Spiral optimises against your real cost model and constraints — the value you actually care about, not convenient proxies. Conflicting priorities are described accurately and resolved consistently: your rules, applied the same way every time.
Journey times come from real travel networks — with time of day, urban slow-downs, islands and restricted access all modelled. ETAs and distances you can trust, not straight-line estimates.
The schedule re-optimises continuously as AVL updates, new work, delays and disruption arrive — emergencies, overruns, breakdowns, sickness, traffic. Never a nightly batch.
Models your whole operation
A plan is only as good as what it accounts for. Spiral models the real-world processes around every job — so the schedule it produces is one you can actually deliver.
Generate ranked, honour-able appointment slots — balancing immediate response with booked work against live availability.
Parts lead times and order cut-offs are modelled, so appointments are only offered when the parts can realistically be ready.
Skills, capacity and consumables modelled as assets — collected and released across linked stops as work is done.
Immediate-response targets met by re-planning the live schedule — the right unit, in the right place, right now.
Roster realities — standby callout, voluntary work and overtime — costed into every scheduling decision. Your contractual rules are part of the model.
When in-house isn’t optimal, Spiral costs outsourcing and the real consequences of not scheduling a job. Appointment rebooking is intelligently delivered as a next best action as soon as it becomes necessary.
Across many operations
Deployed today with the UK's largest vehicle breakdown operator.
Low-friction adoption
Spiral is a single engine that acts as a plugin for your existing field-force systems — as an automated operator or via direct data coupling — delivering improved efficiency, better customer service and low implementation cost. It communicates over simple JSON streams and supports scenario replay for development and tuning.
Technical overviewStart with certainty
For prospective customers, Honeywick conducts a free feasibility study: we build the initial Spiral model of your operation — your resources, work, costs and constraints — run your real days through it, and report the gains that are achievable before you commit to anything.
Arrange a feasibility studyHelix turns Spiral's real-time optimisation into a complete, deployable workforce management system.